Shipping policy
SHIPPING, DELIVERY & CUSTOMS POLICY
Shipping Rate:
Shipping rates are calculated at checkout.
Order Processing:
Orders are generally dispatched within 2 working days of the customer placing the order. This does not include weekends and bank holidays.
Shipping Timeline:
Delivery time is estimated to be 12-14 days post dispatch for all international orders.
Unforeseen circumstances such as weather, strikes or remote locations may lead to delays beyond the specified period.
Please inform us within 24 hours if your parcel shows ‘delivered’ but you have not received it. We will raise the issue with our courier partner. Post this time frame, we will be unable to address the issue.
Customs and import taxes
The shipping charges do not include customs charges which vary according to the country the order is being placed from and cannot be pre-determined or communicated by the brand. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.
The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to.
The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to, have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.
*As the recipient, you are liable for all import duties, customs, VAT and any other local sales taxes levied by the country we are shipping to; payment of these might be required to release your order from customs on arrival.
Any further queries - please reach out to us via whatsapp (+91 8780896817) or via email - devalayeglobal@gmail.com